Legal
Refund & Returns Policy
At Union Cannabis Club, we are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes, despite our best efforts, situations may arise that require returns or refunds. This Refund and Returns Policy outlines our procedures and guidelines to provide you with a smooth and transparent experience.
1. Eligibility for Returns and Refunds
We accept returns and refunds for products purchased from our physical stores or through our delivery service. Please note that we can only process returns or refunds for products that are in their original condition and have not been opened or used.
For returns related to product quality issues, please contact us within 7 days of the purchase date. We may require the return of the original product for inspection and quality control purposes.
2. Incorrect or Defective Products
If you receive an incorrect product or believe your product is defective, please contact our customer service team as soon as possible. We will work with you to resolve the issue by either sending a replacement or issuing a refund.
For defective products, please provide details about the issue and, if possible, photographs to assist our quality control team in assessing the problem.
3. Returning Products
To initiate a return, please contact our customer service team to receive instructions and guidance. We may require proof of purchase to process your return.
Once your return is approved, we will provide you with a return label or instructions for returning the product to one of our physical store locations.
Please ensure that the product is securely packaged to prevent damage during transit. We recommend using the original packaging, if available.
4. Refund Processing
Refunds are typically processed within 5-7 business days after receiving and inspecting the returned product. Refunds will be issued using the same payment method used for the original purchase.
Please note that the timeline for receiving the refund may vary based on your financial institution.
5. Shipping Costs
We will cover the return shipping costs if the return is due to an incorrect or defective product. If you are returning a product for any other reason, you may be responsible for the return shipping costs.
6. Product Exchange
If you prefer an exchange rather than a refund, please inform our customer service team, and we will do our best to accommodate your request, subject to product availability.
7. Non-Returnable Items
Some products, such as perishable items, cannot be returned or refunded. Please contact our customer service team if you have any questions about specific products.
8. Contact Information
To initiate a return or for any inquiries related to our Refund and Returns Policy, please contact our customer service team at the provided contact information.
Union Cannabis Club is committed to providing high-quality products and exceptional service. We appreciate your understanding and cooperation in adhering to our Refund and Returns Policy. If you have any questions or require further assistance, please do not hesitate to reach out to our team. Your satisfaction is our priority.